Customer communication

The mail your customers actually expect.

Not every message is advertising. Order confirmations, service notices, the annual review, the reminder someone asked for — this is the mail people miss when it stops coming. Mailtrixy runs it for companies that would rather keep their customers than chase new ones.

Get in touch

What we take off your hands

Lifecycle mail

Welcome series, service notices, renewal reminders — triggered by what the customer does, not by a calendar.

Preference management

Everyone decides for themselves what they want to hear about and how often. Fewer messages to the right people beat more messages to everyone.

List hygiene

Addresses that bounce are removed, not retried. A clean list is the cheapest deliverability measure there is.

Reporting you can act on

Not a wall of numbers: what arrived, what was read, where people unsubscribe — and what follows from it.

Four commitments

They are easy to promise and uncomfortable to keep. That is exactly why they are written down here.

Consent before the first message

Documented, individually verifiable, with time and origin. No address enters a programme without it.

One click to leave

No login, no reason required, no retention offer in the way. Effective immediately and across every programme of the same client.

Volume the receiving side accepts

We send at rates the destination providers tolerate. A campaign that arrives a day later has still arrived.

Stop before it gets expensive

If complaints or unknown recipients rise, the programme pauses and the list gets checked — before a blocklist does it for us.

Contact

For service enquiries, abuse reports and requests from blocklist operators:

Read on business days. Anything concerning unwanted mail is dealt with first.